Privacy Policy

Welcome to Anthony's Coal Fired Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your information when you visit our website cafe-acfp.rest, place orders, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms described in this document, please discontinue use of our website and services immediately. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

This Privacy Policy is governed by the laws of the United States of America, including applicable federal and state privacy laws such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

1. About Us

Anthony's Coal Fired Pizza operates the website cafe-acfp.rest and provides food and dining services to customers across the United States. We are dedicated to offering quality coal-fired pizza and other food products while maintaining the highest standards of customer privacy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in a promotion, or otherwise interact with us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account registration
• Payment information (credit card numbers, billing details — processed via secure third-party payment processors)
• Profile photo (if provided voluntarily)
• Dietary preferences, allergies, or special food requests

2.2 Order and Transaction Information

When you place an order or make a purchase through our website or affiliated platforms, we collect data related to your transactions, including:

• Items ordered and quantities
• Order history and purchase frequency
• Payment method (type of card, last four digits)
• Delivery instructions and preferences
• Loyalty program activity and reward points
• Order feedback and reviews submitted

2.3 Usage Data and Technical Information

When you access our website or mobile application, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the website you visited before ours)
• Search queries entered on our website
• Clickstream data and navigation patterns
• Timestamps of access
• Error logs and performance data

2.4 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as mobile advertising ID)
• Hardware model and manufacturer
• Mobile network information
• Screen resolution and display settings
• Location data (if you enable location services on your device)

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more detailed information about cookies, please refer to Section 9 of this Privacy Policy.

2.6 Communications Data

If you contact us via email, phone, social media, or through our website's contact form, we may retain records of those communications, including:

• The content of messages you send us
• Customer service interactions and support tickets
• Feedback, complaints, and suggestions
• Survey responses and marketing preferences

2.7 Information Collected from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (when you log in using social accounts or interact with our social pages)
• Food delivery platforms and aggregator services
• Analytics providers and advertising networks
• Loyalty program partners
• Publicly available databases and records

3. How We Use Your Information

Anthony's Coal Fired Pizza uses the collected data for a variety of purposes aimed at delivering excellent food service, improving customer experience, and complying with legal obligations. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and reservations
• Sending order confirmations, receipts, and delivery updates
• Managing your account and loyalty program membership
• Processing payments and managing billing
• Communicating with you about your orders, including resolving issues
• Accommodating dietary restrictions, allergies, and food preferences

3.2 Customer Service and Support

• Responding to your inquiries, questions, and complaints
• Providing technical support for website or app issues
• Improving service quality based on feedback and complaints
• Verifying your identity when you contact us

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you of new menu items, seasonal specials, and limited-time promotions
• Personalizing marketing communications based on your order history and preferences
• Conducting sweepstakes, contests, and loyalty reward programs
• Displaying targeted advertisements on our website and third-party platforms

3.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and ordering patterns
• Measuring the effectiveness of our marketing campaigns
• Improving our website design, menu offerings, and overall user experience
• Conducting internal research and business analytics
• Generating aggregate, anonymized reports for business planning

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws
• Responding to lawful requests from courts, law enforcement, and regulatory authorities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, or safety of our company, customers, or the public
• Preventing fraudulent activity and unauthorized use of our services

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with select third parties under specific circumstances as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website, processing orders, and delivering services. These providers are only authorized to use your information as necessary to perform services on our behalf, and they are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment Processors: To securely process credit card and payment transactions
• Delivery Platforms: To coordinate food delivery and logistics
• Email Marketing Services: To send promotional and transactional communications
• Analytics Providers: Such as Google Analytics, to analyze website usage
• Cloud Hosting and IT Services: To store data and maintain our technology infrastructure
• Customer Support Tools: To manage inquiries and support tickets
• Advertising Networks: To serve relevant ads on our platform and third-party websites

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Anthony's Coal Fired Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Comply with the FTC Act and other applicable consumer protection laws

4.3 Business Transfers

In the event that Anthony's Coal Fired Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with business partners, industry analysts, or for research purposes without restriction.

5. Data Security Measures

The security of your personal information is extremely important to us. Anthony's Coal Fired Pizza implements a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive personal and financial information
• Firewalls and intrusion detection systems
• Regular security vulnerability assessments and penetration testing
• Two-factor authentication options for account access
• Tokenization of payment card data in compliance with PCI DSS standards

5.2 Administrative Safeguards

• Strict access controls limiting employee access to personal information on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Confidentiality agreements for employees and contractors handling personal data
• Incident response procedures for addressing data breaches

5.3 Physical Safeguards

• Secure data centers with physical access controls
• Restricted access to hardware containing personal data
• Secure disposal of hardware and storage media

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights and have processes in place to facilitate your requests.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA, effective as of January 1, 2023:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation, but if we engage in sharing for advertising purposes, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive the personal information you have provided to us in a portable, machine-readable format, where technically feasible.

6.2 General Privacy Rights for All U.S. Users

In addition to California-specific rights, all users of our website have the following general rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal and legitimate business retention requirements.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us through one of the following methods:

• Email: [email protected]
• Website: cafe-acfp.rest

We will respond to verifiable consumer requests within 45 days. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will process requests free of charge, unless the request is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable fee.

To protect your privacy, we may need to verify your identity before processing your request. We will only use the personal information provided in a verifiable request to verify your identity and process the request.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for which it is used.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data deletion procedures. Note that some information may be retained longer if required by law or for ongoing legal proceedings.

8. Children's Privacy

Anthony's Coal Fired Pizza is not directed at children under 18 years of age, and we do not knowingly collect, solicit, or use personal information from children. If you are under 18 years old, please do not submit any personal information through our website or services.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will promptly investigate and address the matter.

We comply with the Children's Online Privacy Protection Act (COPPA) and related federal regulations. Our website does not include features or content specifically designed to attract children under 13 years of age, and we do not knowingly allow children under 13 to register on our platform.

9. Cookie Policy

Anthony's Coal Fired Pizza uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content and advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a personalized experience. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored on your device for a set period of time).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including shopping cart functionality, account login, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting usage statistics. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences, such as language settings, saved addresses, and previously viewed menu items, to improve your experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior, both on our site and across the internet.
• Social Media Cookies: Set by social media platforms (such as Facebook, Instagram) when you interact with social sharing buttons on our website.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are being placed. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For full details about our cookie usage, please refer to our dedicated Cookie Policy available on our website.

10. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and your personal information is primarily stored and processed in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

We may also use service providers located in other countries. When we transfer personal information internationally, we take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable laws. These measures may include:

• Standard contractual clauses or data processing agreements with service providers
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms under applicable privacy law

By using our website and services, you consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Anthony's Coal Fired Pizza. This Privacy Policy applies solely to information collected by us and does not apply to third-party platforms, including food delivery applications, social media platforms, or payment processors.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activities tracked. Currently, there is no uniform standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and usage practices in response to DNT signals from browsers.

California residents who wish to exercise their opt-out rights under CCPA/CPRA with respect to the sharing of personal information for behavioral advertising purposes may do so as described in Section 6 of this Privacy Policy.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you through one or more of the following methods:

• Posting a prominent notice on our website homepage
• Sending an email notification to the address associated with your account
• Displaying a pop-up or banner notice when you next visit our website
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, please discontinue use of our services and contact us to request deletion of your personal information.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

14.1 Contacting Us First

We encourage you to contact us directly before filing a formal complaint. Our privacy team is committed to resolving issues promptly and fairly. You can reach us at:

• Email: [email protected]
• Website: cafe-acfp.rest

14.2 Filing a Complaint with Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
  Address: 2101 Arena Blvd, Sacramento, CA 95834
• California Attorney General's Office
  Website: oag.ca.gov/privacy

For general consumer protection complaints, all U.S. consumers may contact:

• Federal Trade Commission (FTC)
  Website: reportfraud.ftc.gov
  Phone: 1-877-382-4357

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you and will respond to all inquiries as promptly as possible.

We are committed to working with you to obtain a fair resolution to any privacy concern. When contacting us, please include your full name, contact information, and a clear description of your request or concern so that we can respond efficiently.